Eclipse Crown Support: Help With Missing or Unused Free Spins

If spins have not arrived, will not activate or seem to have vanished, Eclipse Crown support can check: live chat on eclipsecrown.com, open 24/7 even while signed out, [email protected], or the Support page form. This page lists the common spin questions, what to check first and what to include in your message.

Channels

Check first

1. Promo > My Bonuses: are the spins listed, and what is the deadline?
2. The batch day: welcome spins arrive 50, 25 and 25 over three days.
3. The slot: did you open the exact title named by the offer?
4. Other bonuses: was another bonus active when you deposited?

Common spin questions

What to include

Your account email, the offer and code, the deposit date, time and amount, the slot you opened and which batch you expected.

A good message

"I deposited €40 with 2PHASE yesterday at 20:00. I received 50 spins in Bonanza Trillion and played them. Today I expected 25 more, but Promo > My Bonuses shows none, and Lady Wolf Moon has none either." That tells the agent everything they need.

Other topics

Support also handles accounts, payments, verification and security. See our deposit page, free spins page and FAQ page.

Never share

Your password, a 2FA or verification code, or a payment to "unlock" spins. Nobody from Eclipse Crown asks for these.

Complaints

If an answer does not resolve your issue, ask for it to be treated as a complaint; it is escalated within Eclipse Crown and you are kept informed. Only the account holder may complain.

Safer-play help

Support can set limits, start a break or close an account; Gamblers Anonymous and Gambling Therapy offer independent help. See our responsible gambling page and about page.

Level-up spin questions

Level-up spins come from Crown Rewards rather than a code. If you expected them and they have not appeared, check the Loyalty Program page to confirm that you have reached a new level, then look under Promo > My Bonuses. Remember that the number and value of level-up spins depend on your phase: 20 at €0.10 in Penumbra, 30 at €0.20 in Umbra, 50 at €0.25 in Totality, 100 at €0.30 in Crown and 150 at €0.50 in The Eclipse. If the level has changed and the spins are still missing, contact live chat with the date you noticed the new level.

When spin winnings are withdrawn

After wagering, spin winnings within the cap become part of your balance. A withdrawal goes to a method in your own name, and the casino may ask for documents in the Documents tab first. A running bonus must be wagered or cancelled before a withdrawal request.

Support questions